Refund policy

Defective, damaged or wrong item

Free replacement, usually without sending anything backTell us within 30 days of delivery

Change of mind or wrong size

Return within 14 days of deliveryReturn shipping is paid by you

Personalised jerseys

No returns for change of mind or sizeDefects are always covered

Refunds

To your original payment methodWithin 14 days of receiving your return

01Defective, damaged or wrong items

If your item arrives defective, damaged or different from what you ordered, email team@soccerchanger.shop within 30 days of delivery, with your order number and clear photos of the item and the label.

We send you the correct item free of charge, and in most cases you don't need to send anything back. If a replacement is not available, we refund the item in full.

This is in addition to, and does not limit, the legal guarantee of conformity you have under the law of your country.

02Returns for change of mind (14 days)

You can return any item that is not personalised within 14 days of delivery, without giving a reason. This applies to customers in every country, and it includes the statutory right of withdrawal in the European Union, the European Economic Area and the United Kingdom.

1. Tell us within 14 days of delivery by emailing team@soccerchanger.shop with your order number and the items you want to return. You can use the model form below, but it is not required.
2. We reply with the return address and instructions. Please don't send anything before you hear from us, so your return is not lost.
3. Send the items back within 14 days of telling us. The return shipping cost is paid by you, and we recommend a tracked service.

Items must be unworn and unwashed, with their original tags. You may handle an item as you would in a shop to check it, but if it shows wear beyond that, we may reduce the refund to reflect the loss of value.

03Exchanges and sizes

Football sizing varies between brands, so please check the size guide on the product page before you order.

For a different size or another item, return the original under section 2 and place a new order. Shipping on the new order is free, as on every order.

04Personalised products

Jerseys with a name, number or other personalisation are made for you, so they cannot be returned or exchanged for a change of mind or a wrong size choice. As provided by EU law (Directive 2011/83/EU, Article 16(c)), the right of withdrawal does not apply to them.

If a personalised product arrives with a defect that prevents normal use, or with a personalisation different from your order, we send you a new one free of charge.

05Refunds

• We refund you within 14 days of receiving your return, or of receiving proof that you sent it back, whichever comes first.
• The refund goes to your original payment method. We don't charge any fee for it. Your bank may take a few extra days to show it.
• If you return part of an order bought with a promotion (for example, "buy 3, pay 2"), the refund reflects the price you actually paid for the item, after the discount.
• Return shipping costs are not refunded.

06Model withdrawal form

If you want to withdraw from your purchase, you can copy and complete this form and send it to us by email. Using it is optional.

To: Soccer Changer, 2335 E Atlantic Blvd, Ste 200, Pompano Beach, FL 33062, United States, team@soccerchanger.shop
I hereby give notice that I withdraw from my contract of sale of the following goods: [items]
Ordered on [date] / received on [date]
Order number: [number]
Name: [your name]
Address: [your address]
Date: [date]

07Lost or delayed parcels

Lost and delayed parcels are covered in our Shipping Policy: if the carrier confirms a parcel is lost, we ship it again free of charge or refund you in full.

Your statutory rights. Nothing in this policy limits the rights you have under the consumer protection laws of the country where you live. If a mandatory local rule gives you more protection, that rule applies.

See also our Shipping Policy and Terms of Service.